Not sure if your site is usable or intuitive?
Are you too close to your site to notice the problems you have? Sometimes it takes a fresh set of eyes to notice the
small roadblocks that keep your site from reaching its optimal performance. We
regularly perform usability reviews and provide specific changes that will
improve a site without a complete redesign.
By simulating the user experience,
understanding user personas and goals, and drawing on our usability expertise,
we perform expert reviews that evaluate how your site measures against industry
best practices. We’ll evaluate your site and provide actionable changes to
eliminate barriers-to-use regardless of your industry. A heuristic review or
cognitive walkthrough is a great starting point to incorporate user centered
design philosophy into your team.
Process:
Discovery: We meet with you to
discuss, among other topics, business goals of the system, known areas of
concern and the audience of your site or application.
Key Scenarios: We’ll create
key scenarios that will serve as a basis for the most critical parts of the
review. These scenarios allow us to walk through your application from
the perspective of your users and understand how they likely experience your
application.
Heuristic Evaluation: Every site, no
matter how unique has a user interface that can be informed by understanding
industry best practices. Because we are experts at design patterns and
interaction design, we can pull from our experience and make sure your site is
in line with user’s expectations.
Reporting & Delivery: Our
reporting focuses on solutions to problem areas. We provide actionable
recommendations and deliver an in-person presentation to project
stakeholders. A Q&A session is part of the process which helps to combine
your domain expertise with our user experience knowledge.
Follow-through: Because our team of
designers and developers are experts at implementing usable website
experiences, we can help your website reach its full potential. If you
need more than just a recommendation, we can take it one step further and
deliver a product that your users actually need and use.
Key Deliverables:
- Key
scenarios document
- Usability
findings report complete with recommendations
- Live
Q&A session and presentation
Interested in other related usability testing services?