Google Website Optimizer Increases Conversion 591%

Posted by on Wed, Jun 17, 2009
Filed Under | Featured, Web Site Optimization


How website usability testing increased sales in the face of the global travel recession

Nature Air used website usability testing and improved search engine optimization to reverse decreasing web sales. The global recession has taken a serious toll on the travel industry. Costa Rica Airline, Nature Air, was feeling the harsh reality of the recession.

However, their online revenues are now up over 20-30% over their record sales in 2008. One of the key tools used to help make this turnaround was Google Website Optimizer. Below is an example of a website optimizer test that helped increase the conversion rate of their 17 destination landing pages from 3% to 19%.

Nature Air’s destination pages are key to the overall success of the website since they are among the top landing pages that people land on from search engines. These pages garner the best traffic from users who are in the later stages of the buying cycle and are ready to book a flight. Thus it is critical for these pages to effectively push people to the flight booking engine.

Original Destination Landing Page

This is the original design of the 17 destination landing pages:

New Destination Landing Page

This is the new design of the 17 destination landing pages, which was really only a simple change of adding a contextual call to action:

Simple Changes can Turn into Big Profits

The amazing thing is this website optimizer test illustrates that very simple changes can have a huge impact. In fact, a 591% conversion rate increase…wow! Below is a screenshot of the Google Website Optimizer report screen showing the dramatic results.

Below is a screen capture that shows the ONE specific change that was made to this page that was responsible for the dramatic conversion rate improvement.

The thinking behind this change was that by placing the call to action within the content area, with messaging specific to the location, and including the starting fare price, the call to action would become more relevant and people would connect with it and be persuaded to book a flight.

What is better than increasing conversion 591%?

Increasing the free search engine traffic to these 17 landing pages. Check back for our follow-up blog post to this website optimizer case study to see how we got over 50 #1 rankings on Google and over 100 #2 & #3 rankings on Google for Nature Air which drove more people to these pages who were actively searching for location specific flights in Costa Rica.

Read more about the Nature Air Website Optimization Case Study
Learn more about our Google Website Optimizer Consulting Services.

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This post was written by:

has written 51 posts on the Web Analytics Blog.

Kayden is the founder and Managing Director of Blast Analytics & Marketing. He lives to do better and loves sharing his ideas and experiences. Kayden uses his seemingly infinite knowledge of web-based technologies to lead from the front and constantly push the edge of what is possible.

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  • Anonymous

    Well, this is a very nice case study, Kayden! The test is professionally conducted and nicely put together. Thanks a lot sharing!

  • http://www.ordersatellitenow.com/ Michael William

    Hi, Kayden
    This is a nice post. I enjoyed the post. This post is useful for Google Website Optimizer to Increases Conversion Rate.

    Thanking You

  • Anonymous

    I have used Googles Website Optimizer and it is quite a handy tool. I recommend it to all my clients. While this case here is not what I would call the “norm” by any means it does demonstrate what can be done with a bit of effort and the right tools.

  • http://www.luizernesto.adv.br Advogado Rio de Janeiro

    That´s a really nice case study, thanks to share this info!

  • http://www.insurenow4less.com Joey Brown

    You know I was reading about someone else using the website optimizer tool. Personally I’ve never used it, but it seems people are having some success with it. I’ve just always been the type of person to manually adjust settings.

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    Very nice post ;)

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    591% conversion is very good. Thanks for Sharing Kayden!

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    Thanks for the information provided! I was looking for this information for quite some time, but I wasn’t able to see a dependable source.

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    I enjoyed your post. It demonstrates very strongly just how important each element on the page has on the site’s success. Of course, as you pointed out some elements are much more critical than others.

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    Google web optimizer really does work. My campaigns saw a 80% increase. Highly recommended.

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    This is my first time i visit here. I found so many entertaining stuff in your blog, especially its discussion. From the tons of comments on your articles, I guess I am not the only one having all the enjoyment here! Keep up the good work.

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    591% conversion increase is insane. The only problem is how much it costs to make these changes to the landers for the tests…

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    This is a smart blog. I mean it. You have so much knowledge about this issue, and so much passion. You also know how to make people rally behind it, obviously from the responses. You’ve got a design here that’s not too flashy, but makes a statement as big as what you’re saying. Great job, indeed.

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    thanx for this tip, i’ll try t on my website

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    Amazing how small tweeks can bring big results.

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    wish you success

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    That’s really good to hear you.

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    SEO is the best way to optimize any website for a business, it gives you trust and higher exposure which is why it is essential for all business.

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    woot, thankyou! I finally came to a site where the webmaster knows what they’re talking about. Do you know how many results are in Google when I search.. too many! It’s so annoying having to go from page after page after page, wasting my day away with thousands of people just copying eachother’s articles… bah. Anyway, thankyou very much for the info anyway, much appreciated.

  • Guest

    Amazing how small tweeks can bring big results.



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