Apple is in a class of their own. Recently, I thought my out of warranty iPhone was dead and that I would have to buy a replacement. Then I got a tip from a friend about how good Apple’s customer support is so I decided to test it out.
I went online to my local Apple Store (www.apple.com/retail/storelist) and setup an appointment to meet with one of Apple’s Geniuses. I was greeted at the door and then told that I could browse around until they were ready for me. Within minutes I was sitting down at the Apple Genius Bar where I told the Genius that my iPhone would no longer power on. He took my iPhone and began running tests on it. Within about 5 minutes he informed me that he was going to replace the phone at no cost.
WOW, I was stoked since I was told by my local AT&T store that I was out of luck since it was outside of the 90 day warranty. I have to say that the experience I had at the Apple store was nothing short of exemplary. I am now a raving fan…Apple Rocks!
Posted by Kayden on Mon, Jun 23, 2008
Filed Under | Uncategorized