Out of Warranty iPhone Replaced – Apple Rocks!

June 23, 2008Kayden Kelly

Apple is in a class of their own. Recently, I thought my out of warranty iPhone was dead and that I would have to buy a replacement. Then I got a tip from a friend about how good Apple’s customer support is so I decided to test it out.

I went online to my local Apple Store (www.apple.com/retail/storelist) and setup an appointment to meet with one of Apple’s Geniuses. I was greeted at the door and then told that I could browse around until they were ready for me. Within minutes I was sitting down at the Apple Genius Bar where I told the Genius that my iPhone would no longer power on. He took my iPhone and began running tests on it. Within about 5 minutes he informed me that he was going to replace the phone at no cost.

WOW, I was stoked since I was told by my local AT&T store that I was out of luck since it was outside of the 90 day warranty. I have to say that the experience I had at the Apple store was nothing short of exemplary. I am now a raving fan…Apple Rocks!

About the Author

Kayden Kelly

Kayden is the Founder and CEO of Blast Analytics & Marketing. He leads overall strategy and execution in positioning Blast as a leading analytics and digital marketing consulting company. An industry trailblazer who stays ahead of trends and opportunities, Kayden has spent nearly two decades building his expertise in all areas, with a deep focus on analytics, search engine optimization, and user experience. He is an evangelist for “the customer,” helping clients create sustainable competitive advantage by developing, optimizing, distributing, and connecting valuable content to customer needs. Connect with Kayden on LinkedIn. Kayden Kelly has written 48 posts on the Blast Digital Customer Experience and Analytics Blog.